Braun Series 9 Replacement Foil Cutter Head Shortage (92B/92S)

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Update: It looks like replacement parts are slowly becoming available, although they still cannot be tracked down through major retailers. You can now purchase the 92B/92S at the following locations:

Braun Shaver Replacement Part – 92B Black

415+5HrjDCS. SL500

Braun Shaver Replacement Part – 92S Silver

41oJusQUKNL. SL500

If you want to read more about the drama that previously unfolded regarding replacement parts then read on:

While we mostly focus on reviews, every now and then we come across a bit of information that we feel should be much more widely known.

Braun, a subsidiary of Proctor & Gamble (P&G) recently released their brand new Series 9 Electric shaver to the American public. Braun has spent hundreds of thousands getting the word out about the Series 9 shaver.

While the shaver isn’t half bad, there is an issue with the Replacement Cutter Heads. There are none available. Not at the major retailers. Not even in the Braun warehouse.

Now you may be thinking:

The shaving heads are supposed to last for up to two years, what’s the problem?

The problem is the word “supposed”. These cutter heads are supposed to last up to two years. But we are receiving many reports of the cutters failing just months after purchase.

Now in some cases the cutters are breaking due to accidental damage on the owners part. But in other cases the cutter itself has been faulty. One unhappy Braun Series 9 owner contacted us to explain more about his predicament.

After 7 months of use the blades in the cutter head fell out and I was unable to put them back together. I figured that since the shaver was still under warranty I would contact Braun. However, they responded that they had no replacement parts available. After spending over $300 on an electric shaver I am left with an expensive doorstop.

And that’s not the only complaint we have received. And this is deeply troublesome. The Series 9 shaver is useless without the replacement shaving head. You are left with an overpriced brick.

Here is our personal reply from Braun when we queried how long the shortage would last:

I’m sorry to disappoint you however I do not have an exact date available for you as to when the 90s/90b combipack is going to be available. These items are manufactured and then shipped in from Germany so there is no way to be able to give you an exact timetable. All I can advise is the 90s/90b cutter and foil will be available for your shaver before it wears out, with normal use which is typically between 9-18 months after is starts to be used. Additionally, at this point the shaver has only been on the market since August of 2015 so technically, the replacement would not be needed until at least the May 2016 – February 2017 timetable if the shaver was purchased right away when it came out.

That’s a nothingy claim that basically says “I have no idea when replacements will be available”. We were particularly unimpressed that the reason for the unknown delay is because the replacement cutter heads are manufactured in Germany.

Proctor & Gamble owns the supply chain. For them to not know how long the replacement heads are going to take is like a parent misplacing their newborn baby. They know exactly how long the supply delay is going to last and are refusing to reveal this time frame, most likely because it is embarrassingly long.

The affected part numbers are the 90S and the 90B. The only difference between the two replacement cutter and foil is the color. The 90S is silver and the 90B is black. If you are lucky enough to pick up either head then you can be confident it will fit your Series 9 shaver.

The shortage affected ALL models of Braun series 9 Electric shavers, including:

  • 9095CC
  • 9090CC
  • 9093S

As well as any international varients.

Braun Series 9 90S replacement cutter and foil

The only Replacement cutters available are on sites like eBay and Amazon where the last few sellers are charging as much as the Series 9 shaver for the privilege to own one of the few cutter heads available.

The funny thing is that Braun customer support is actually directing people looking for the replacement cutter to these overpriced listings. Here is one such reply to a reader who was wondering where he can buy a replacement part:

We greatly appreciate your interest in purchasing a foil and cutterblock for your Braun Series 9 shaver. Since the Series 9 shavers are fairly new on the market, it will be a bit difficult find its replacement parts. However, here’s a link for an online store that has the foil and cutterblock available: [over priced listing on amazon]

This is not the sellers fault for charging the price. This is how supply and demand works. The problem is that the situation exists in the first place. And the blame rests solely on Braun.

Here is another gem from Brauns customer service department:

Thank you for your loyalty to Braun. I’m sorry to hear that you are having a hard time finding a replacement cutter block and foil. Replacement parts for the Series 9 are not available at this time, and we don’t know if or when they will become available. I would suggest purchasing a Series 7 instead. I hope this helps.

Actually recommending buying a new electric shaver when you have already purchased the Series 9? I understand that much of Brauns customer support is outsourced but this response just made us laugh.

Let’s get one thing straight, while the Series 9 electric shaver is relatively new in America, it has been available for over a year in Europe. Over a year and replacement parts are still not available. Absolutely unacceptable.

Braun Series 9 90S replacement cutter and foil shaver head

As you may have guessed, Braun has been very quiet on the issue. Unless you are affected, chances are that this may be the first you have heard about it. While Braun was more than happy to let the world know about the release of their new Series 9 shaver, they have been much more tight lipped about the problem with replacement parts.

Braun has been incredibly slow to resolve the problem. The best way to let Braun know that this is unacceptable is to vote with your wallet. Those of you who were considering purchasing a brand new Series 9 should hold off until replacement parts are readily available or better yet, consider a different brand altogether. The Panasonic Arc 5 is more than worthy competition to the Series 9.

Have you been affected by the 90S and 90B replacement cutter and foil shortage? Let us know below.

Those of you looking to buy an alternate shaver should check out our detailed guide that covers every currently available electric shaver and our thoughts on each. Read it here.

We will update this article when replacement parts become readily available.

40 thoughts on “Braun Series 9 Replacement Foil Cutter Head Shortage (92B/92S)”

  1. I own a Series 7. I’m on my 3rd one actually. They’ve all worked beautifully but when it’s time to replace the foil (usually after 9-12 months) I just go ahead and purchase a whole new shaver instead of paying for a new cartridge. Upon opening the box to the new unit, i just switch the old shaver with the new one (after carefully cleaning and sterilizing the old one). I leave everything else in the box and take it back to the big box store I purchased it from with the receipt from the new one. I get a new series 7, with a new foil & fresh battery. This is a great solution I believe for current series 9 owners who have no way of purchasing new foil cartridges for their units. Just buy a new series 9, replace and return for your hard earned cash back. Hope this info helps you all.

    1. Those of you who are interested in following the above advice should be fully aware that this is considered fraud. Moo Review in no way endorses fraudulent returns.

      1. I don’t mean to endorse fraud and apologize if that is what I have suggested to your readers. The store employees check the content of the box since it has been opened. I tell them that the shaver is not appropriate for my sensitive face and that I need to look for a better option. They issue me a refund since it is within their 30 day return policy. I do realize that I am trying out the product for much longer than the 30 days though. On another subject, I do appreciate your incredibly informative detailed reviews and if my previous comment is not helpful to your website, then I once again apologize. I don’t want it to be a negative instead of a positive on your great website. Thank you.

        1. I completely understand your good intentions behind your posting and encourage all comments even if we may disagree with them. It encourages discussion. So thank you for commenting with your thoughts, we do appreciate it and there is nothing to apologize for here. Just legally (and ethically) this is not a practice that we as a company can get behind and I felt it was worth being direct with our stance on the matter for other readers.

          Thanks for the kind words regarding the reviews, you have no idea how much positive feedback is appreciated. It drives us to continue creating these detailed guides.

  2. I am one of the unlucky owners of the series 9 shaver and everything in this article is absolutely true. When I contacted Braun about a month ago about a replacement head (because I wasn’t going to pay virtually the same price for a shaver head that I paid for the shaver), they asked for the model and bar cod number and after a few min on hold, they apologized and said they’d send me a replacement head in 2 to 3 weeks. I’m still waiting and it appears as though I’ll be stuck purchasing a new shaver again as the head on my shaver only lasted about 4 months. I need a replacement head now and can’t get one. The shaver is awesome and I have no complaints about it…but not being able to get a replacement head for it is just ridiculous. I don’t want to buy a different shaver and shouldn’t be in this position after spending over $300 for a shaver that only last until you need a new shaver head. Unacceptable. Braun should be ashamed.

    1. Hi Mike,

      Terribly sorry to hear you have been put in this position and completely understand your frustrations. As of yesterday Customer service informed us that Braun had no replacement cutters in stock to even cover warranty claims. The whole situation has been poorly handled.

  3. Your assessment is spot on. I’ve used Braun shavers for over three decades, along with many other brands in addition to DE razors. This issue is totally unlike Braun, and I attribute it to the P&G link, which doesn’t reflect favorably for either of them. I’ve abandoned Braun after this debacle, and switched permanently to Panasonic – currently the ES-LV95, which is every bit the equal of the Braun in all respects, and superior in many. I liked the Panasonic so much that I ordered the newest Panasonic, the ES-LV9a as a primary shaver with the previous model for a backup. I am fortunate to be able to afford any shaver I want. What I don’t want is anything with a “Braun” logo on it.

    1. Hi Doc H,

      I completely agree with you. Since P&G acquired Braun, the quality has been slipping and after this debacle we do not recommend the Series 9 to anyone looking at a high end shaver. Excellent decision on the ES-LV9A. We are currently in the process of testing it and feedback from our testers so far has been unanimously positive. It has improved on many aspects we criticized about the ES-LV95 such as the exposed travel lock and chrome plating which was a finger print magnet. I would be interested to hear if your experience with it is just as good.

      1. Reviewed on Amazon (http://www.amazon.com/Panasonic-Lamdash-Shaver-5-blade-ES-LV9A-S/dp/B013HUS15A?ie=UTF8&ref_=cm_cr-mr-title#customerReviews), and I do think it’s an improvement over the LV95. One downside for me is that the LV9A is made for the Asian market, hence no English users manual. It’s similar enough to the LV95 that users can figure it out, and the controls are in English on shavers and cleaning station. Another is that replacement heads aren’t available in North America yet, but hopefully before the shaver shows up. All things considered, my vote for top shaver in its class.

        1. Thanks for the follow up Doc H,

          We bought our LV9N’s from Australia which got around the English user manual problem. Admittedly the main reason for this was that international models were not available on Amazon at the time of release. I am actually in the process of writing out the review right now, expect it in the coming week. Spoiler: Myself and the testers unanimously agree with you that it is the top shaver in it’s class for all but those with the thick coarse inward curling hairs, the type commonly found on black males. By the way, great review! You should consider writing them full time 😉

          1. Thanks Adam; I’m obviously a shaver junkie! I’ve probably used over the years virtually every electric shaver made by Philips Norelco, Braun and Panasonic, as well as a couple of dozen DE razors and blades. Checking my closet I seem to have fifteen or so defunct or unused electrics from two or three decades of use, including a Remington I didn’t even know I had! Probably could start a museum, but my spouse says not…. Really enjoy your site and your thorough reviews as well; now on the topic of toothbrushes…. 😉

          2. That’s quite a bit of history you have stashed away in your closet! One thing that surprised me while researching electric shavers is that there are quite a few collectors of antique electric shavers. I purchased a vintage Braun BT 5330 (released in the 60’s) with every intention of using and comparing it to modern shavers but after seeing the condition of the blades behind the foil I chickened out. It wasn’t as “mint condition” as the seller claimed. Aren’t spouses great for letting you know that your hobby might by boarding on an unhealthy obsession?

            Just a quick question; is there a reason why you choose to electric shave over manual? I personally love DE shaving I just don’t have the time to invest into it like I used to. I find that electric shavers give a good enough shave but it’s the convenience thing that really does it for me.

            Thanks for the kind words! Please keep me posted if you write any other reviews that match up with the content on the site. They are a great read.

          3. Barrister and Mann… You are entirely speaking my language, I have a tin of the Oceana scent sitting on my sink. Great quality and lathers well.

            Appreciate you linking to your reviews. For the most part it looks like we agree on most points when it comes to the high end electric shavers. I am glad that not everyone leaves reviews as thorough as you on Amazon, otherwise I’d be out of a job!

            Also, if you want me to take photos of each page from the LV9N instruction manual so that you have an English copy; let me know. I am not sure how good the photos will come out but it’s worth a shot. At the time of writing this Panasonic Australia does not have an English PDF available.

            All the best.

          4. Thanks Adam! Long time B&M fan – one of the best artisan soap makers around IMO, and some of the most interesting scents. Very much appreciate your offer to copy the manual, but Panasonic has been pretty good about posting their manuals online (eventually), and the shaver really is very intuitive. The great thing about your site in addition to the comprehensive and unbiased reviews is the accompanying photos – look forward to your review of the LV9! Cheers!

  4. I bought the Braun 9095cc from Ebay in February 2015 when it was only available in europe and I guess im one of the lucky ones to have experienced no problems with the shaver head. I’ve used it nearly every day and since its been well over a year, I was looking into replacing the head, but since there are none to be found, ill have to make due for now.

    For what it’s worth, this has been the best electric razor ive ever had. I would add tho, that if your going to buy this, that you spend the money to get the cleaner unit because i’ve noticed a SIGNIFICANT difference between the quality of my shaves when i use the cleaning unit and when I do not.

    1. Hi Nick,

      Thanks for weighing in. Don’t get us wrong, when we originally tested the Braun Series 9 we felt that it was by far the best shaver that they had to offer. We are just issuing this warning so that people are aware of the worst case scenario that they could face. It is hard to determine just how common the problems are since users who don’t suffer them tend not to comment when everything works perfectly.

      I completely agree that Braun’s cleaning unit is second to none and if anyone is considering a Braun electric shaver it is more than worth splashing out extra for the top model with cleaning unit included. I am pleased to hear that you are satisfied with the Braun Series 9. Hopefully the shortage ends soon so that you can replace the head soon.

      1. Finally an answer to why I can’t get a replacement 90s foil cutter! German company taking my order and money then……. nothing for weeks on end! Finally got my money back when I complained, (£50.00 for one cutter foil!). Can’t fault the unit as a good shave + cleaner unit. Problem started when cutter blades fell out after 8 months! This is a a high priced shaver unit…… Good bye Braun, and good riddance to such poor after care service, after many years of being a Braun user and fan.

        1. Hi Robert,

          Thanks for weighing in and sorry to hear about your poor experience. Unfortunately the news of the shortage isn’t common as it should be and why other media outlets have not picked it up is beyond me. The shave is indeed the best that Braun has to offer but the shaver blades should wear out, not break and are proving to be the Achilles Heel of the unit.

          The whole mess has been handled incredibly poorly, especially by customer service. I hope your next shaver choice proves to be a better investment. If you have the money to spend on high end shavers, the new Arc 5 (review here) makes the Braun Series 9 look like a kids toy. Hopefully you have better luck in the future with your next electric shaver.

  5. I was just looking for replacement heads and saw the over priced items on Amazon.com. I should have read this before I bought my Series 9 this past weekend. I should have guessed anyway. a few years ago I bought the series 8 (I think), the one with the built in cooling block. I was never able to find parts for it again, hence buying a series 9. I am incredibly disappointed. I guess I will run this one until either the head breaks or dulls and then switch brands.

    Thanks for the review and research. I wished I’d had the foresight to read here before making a purchase.

    1. Hi Shawn,

      Terribly sorry to hear you were impacted by the shortage. You can’t blame yourself for not reading here, this shortage should be much more widely known than it is. Which is a shame, if the shortage actually impacted Braun’s (and by association Proctor & Gamble’s) bottom line then they might actually do something about it other than having customer service give vague and unhelpful responses to what is obviously an important issue affecting users. Hopefully replacement parts are available by the time your head completely dulls.

    1. Hi Mike,

      Thanks again for another source, I have added it to the list. It looks like sellers are slowly lowering the price on Amazon at least, there is currently a seller selling the 90B for $66, which seems to be the lowest we could find so far. The 90S is still overpriced though.

  6. I just asked Braun Customer Service about this, and the person I spoke to said the shortage is because the manufacturer of the foil went out of business, and Braun/P&G has been looking for a new manufacturer, and has found one. She said they started making the new foils a couple of weeks ago (early June 2016), and should become more and more available now.

    1. Hi Rob,

      Thanks for the update. It’s not a problem that this happened it’s how they handled it. Up until now customer service did not inform people of these facts and let’s face and handled the whole situation incredibly poorly.

      1. So Braun outsources its foils/heads? I always assumed since it’s the most vital component of the shaver that it was made in-house.

  7. I’ve had the 9095 just over a year and it has become unbearably noisy and the vibration through the foil sounds awful. When I remove the foil, back to it’s quiet self. I’m wondering if the foil company went bust due to bad workmanship. When you remove the foil it really rattles like its loose unlike the new panasonic arc 5 which when removed don’t make a single noise. Just a thought. Don’t know whether to buy a new foil and hope it’s from a new manufacturer and solves my 9095 issue.

    1. Hi John,

      That sounds like an annoying problem to have. Unfortunately I could only speculate on whether purchasing a new foil would resolve the issue. For a definitive answer you would have to contact Braun customer service.

  8. I just received the news from my ‘supplier’ of the new head that the new heads maybe become available 1/2 september.
    And therefore I claimed a 100% refund at Braun of my 7 months young Series 9 shaver after waiting for 2 months for a replacement head.

    1. Hi Joep,

      Thanks for the update. It looks like supplies are slowly trickling in to retailers but these are pretty much being snatched up the moment they hit the store shelves. It appears that Braun does not currently have the production to keep up with the demand, which is worrying since it shows how many people needed these parts but did not speak up about it.

      1. Here in The Netherlands not one retailer received any supplies.
        I just received a mail from Braun that they take my claim into consideration. (European law is very strict in cases of malfunction of products / delivery times of products).

        1. I am a little jealous of the strict European consumer protection laws. In the states we find it much more difficult to return faulty products, at least from my experience. It is likely that Braun is releasing the replacement shaver heads to the bigger markets first before rolling out to the smaller ones. While this makes sense from a business perspective it definitely is not what I would call fair. Glad to hear you were able to get a full refund though!

  9. In Australia, they just jumped the 90xx series and have gone straight to the 92xx series (which I purchased) with the new gold coloured “titanium strip” on the head instead of the blue. The 92xx series is now being sold in the UK and Europe. The main difference seems to be the head. The replacement blades are 92S/92B. I think this is a tacit admission that there was a problem with the 90S/90B heads and my seller told me that they are ramping up production of the 92S/92B which can be used on the older models.

    It seems they had to redesign the head and are now pushing it as a “new” model.

    1. Wow. Thanks for the update Doc H,

      I guess that confirms that the “new” Series 9 ‘silver’ and ‘Blue/Black’ Are coming to America. The only difference is in the head, which they claim has been enhanced with a titanium coated trimmer. Interestingly, Braun has not listed the replacement cassette for this model on their websites, and doesn’t appear to be available yet in the UK or Australia, where these models have already been released. This shaving head problem could very well repeat itself in another 9 months.

  10. I have a series 7 Braun, my second one.

    I am having hard time finding cutter and foil replacements,

    Is there shortage on series 7 blades too?.

    I think Braun makes a real good Shaver, my first one lasted 13 years.
    Second one I bought in 2015.

  11. Same here, been looking for a replacement head from my Series 7 for a while now. Once my clean and renew cartridges run out I’m getting the Panasonic Arc-5.

    1. That’s exactly what I did and I couldn’t be happier. The ARC 5 is a bit more aggressive so you use a lighter touch. Also, the ARC 5 head pivots in ALL directions.

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